Darragh McConville

COMPANY: Kainos

JOB TITLE: Senior Support Services Engineer

This role involves responsibility for providing 3rd & 4th line support and for delivering complex requests for change to several critical line of business applications. Essentially, ensuring that customer systems operate within contracted service level agreements, by maximising reliability and stability through quality support and release procedures.

EDUCATION:

BEng Software Engineering at University of Ulster in Jordanstown

WORK EXPERIENCE:

Placement year spent working for Bank of Ireland Securities Services in Dublin. Joined Kainos as a graduate following completion of final year of study.

SKILLS REQUIRED FOR THE JOB:

• Affable, credible and can communicate effectively with clients and colleagues.
• Good team player capable of delivering results in less than perfect circumstances.
• Quality focused.
• Highly flexible (including willingness to work away from home base).
• Enthusiastic in the pursuit of duties.
• Proactive and responsible in areas of expertise.
• Proactive with respect to personal development.
• A positive “can do” attitude towards the technical challenges facing Kainos and clients.

BENEFITS OF THE JOB:

• Internal Career planning
• Range of projects and diversity of work
• Respectable pay
• Great working environment

CAREER GOALS:

To become a technical consultant specialising in Database systems.